IT Service Management focuses on establishing and managing a company’s IT along business management lines and with established partly standardised methods. It is also aligned to “internal clients”. The aim is to enhance the efficiency and hence the quality of the services provided and to subject IT to continuous quality assurance. SLM processes provide a framework that enables you to track and measure the alignment of the IT organisation to business targets. The IT department is transformed from a cost factor to a value adding and service oriented IT organisation, customer satisfaction on the part of users is perceptibly increased. By extensively standardising processes continuous quality assurance is implemented.
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