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back IT Performance Measurement Systems


Integrating IT strategy into the corporate strategy is essential to ensure business success. This is why it is so important to make IT investment decisions based upon a sensible performance measurement system.

 

An integrated IT strategy should take into consideration the following parameters
and factors:

  • Availability of the IT structure (productivity)
  • Performance and security of the IT infrastructure
  • Total IT costs and internal allocation of these costs (ILV)
  • User satisfaction

 

To enable the performance measurement system to depict these parameters transparently we first of all define individual quantifiable modules within the overall information technology of your enterprise. After completing this stage of analysis we establish the most sensible key performance ratios for your company (e.g. costs per month for using a work station system).

 

The next step is to consolidate the key performance indicators defined into an overall process to view the chain reaction as a whole.  This is the only way to identify real bottlenecks. As a final step we support you in transporting the key performance indicators identified into the operating business.

 

In collaboration with partner companies we benchmark your IT costs in relation to the industry median. If we are partnering with you and overseeing your complete IT topology we also provide you with regular surveys of key performance indicators that we evaluate jointly with you.


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