Code of conduct by MOD for MOD employees
We understand
- We know our strengths and weaknesses and those of our colleagues
- Especially under the pressure of work we would rather ask again and explain a point a second time. This ensures common understanding.
- We appreciate the needs and concerns of our clients and speak their language.
We are open-minded
- We are fair and unprejudiced in our dealings with one another
- We render decisions transparent and treat confidential information accordingly. We make concrete statements and stand by them.
- Our clients benefit from this openness.
We are a reliable service provider
- We see ourselves as service providers for our clients and in-house
- We are aware of our roles and perform them professionally. Our experience enables us to manage difficult situations with the necessary tact.
- This enables us to give our clients the necessary support and to act reliably and responsibly. Ours is a partnership of equals.
We are respectful
- We understand the daily demands placed on us.
- We openly express our mutual respect. This also includes treating our colleagues and superiors with respect and supporting each other in our work. This enhances our collaboration.
- Our partners and clients appreciate their issues and concerns being taken seriously.
We keep our clients fully informed
- We appreciate that our colleagues require information to best fulfil their tasks. That is why we actively and regularly provide feedback.
- We seek interactive communication to formally and informally swap notes on successes and problems. This means we are able to share the highs and lows together.
- We take an active interest in our colleagues work and we are happy to explain what we are working on. This way we can learn from one another.
- Through continuous training and development and by sharing our knowledge base we ensure that we provide a high level of professionalism to our clients and partners.
We are success oriented
- We are aware of the company’s goals and the aim of our activities and work daily towards accomplishing these
- By achieving success for our clients and partners we achieve success for our own company.
- We acknowledge the contribution that each one of us makes.
- We support our clients in finding solutions for their processes. We celebrate success together – with our partners and clients.
We provide a network
- Collaboration means networking
- By establishing sustainable networks we strengthen our relationship. We connect people, competencies and services. We reduce interfaces for our clients and provide all-embracing node offers.
- Based on our shared values this network sustains us, our partners and our clients.
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